How long will it take for my order to ship?

Our Events by the Box custom party packages turnaround time is 3 to 12 business days from the date your order is placed. Individual handmade party décor and stationary items have a turnaround time of 3 to 5 business days from the date your order is placed. Individual, ready-made party décor items are typically processed and shipped the next business day.

Please note these are estimates only and can vary depending on the size of the order and the complexity of the request. If your request requires additional time we will notify you in advance via e-mail. If you require rush service please contact us before placing your order to ensure we can fulfill your request.

Please see our Shipping & Returns page for full details.

 

When will my order arrive?

All orders are shipped via USPS Priority Mail and will arrive within 1-3 business days depending on your location. The day of shipment is not considered a transit day regardless of when the order was placed, processed, or shipped. You will be notified via e-mail once your order has shipped and be provided with a tracking number.

Please see our Shipping & Returns page for full details.

 

Can I return my order?

All ready-made made, non sale items may be returned, at the responsibility of the customer, for a full refund within 15 days of purchase. Shipping costs will not be refunded.

Refunds are not available on any of our customizable Events by the Box party packages, custom event posters, programs, labels, banners or other customizable stationary items. 

If your order arrives damaged please contact us within 3 business days of receipt of the package. All damaged items must be returned prior to us issuing a refund or exchange. A return shipping label will be provided at no additional cost to you.

All sale, seasonal and holiday items are final sale.

Please see our Shipping & Returns page for full details.

 

Can I change my custom order?

All proofs for our customizable Events by the Box party packages, party and wedding invitations, event posters, programs, and other stationary items are provided via e-mail. Please review the proofs and any applicable forms prior to approving carefully for any errors such as misspellings or an incorrect date. Once the approved proof has been sent to production we cannot make any changes.

 

What is the difference between event planning and event styling?

Event Planners manage a variety of events such as conventions, meetings and galas. They oversee all the logistics of the event including catering, transportation, lodging,  A/V requirements, key note speakers and securing the event space. Often when planning a social event such as a wedding, anniversary party, etc., certain logistical services are not needed. For example, guests will arrange their own transportation and the space will offer onsite catering. 

For social events, the services of an Event Stylist can be a smart, convenient and affordable option. While the host/hostess (or bride & groom) oversee any necessary logistics and secure services that must be reserved in advance (limo, band, other entertainment, etc.) the Event Stylist will ensure that the space is transformed to their specifications on the big day. This eliminates the stress that inevitably arises the day of the event and ensures that you and any well-meaning family and friends that have chipped in can enjoy the special day hassle and worry free. For more information on our Event Styling services please click here.